Beyond the Front Desk: Creating Seamless Guest Journeys Together immerses every team member in the heart and soul of Whispering Palms Resort, Badagry. Starting with Badagry’s Lagoon Story: History & Heritage, learners soak in the lagoon’s breathtaking views and our vibrant local culture before uncovering how Modern Comfort Meets Tradition shapes every room through Cultural Crafts & Handwoven Traditions and Local Legends in Guest Narratives. In Our Promise in Practice, participants see how each design choice and service touchpoint anchors our brand values of warmth, authenticity, and cultural pride.nnIn the second half, we map the full guest journey across nine core modules: Digital Front Door: Optimizing Booking & Pre-Arrival Engagement; Setting the Tone: Personalized Pre-Arrival Communication; Coordinated Handoffs: Designing Seamless Check-In to Check-Out Flows; Spot-On Billing & Closing the Feedback Loop; Invisible Impact: IT, Finance & Back-Office Seamlessness; Hospitality Ambassadors: Storytelling, Reflection & Pride; Epicurean Excellence: Lagoonside Dining & Local Flavors; Immersive Cultural Tours & Leisure Activities; and Comeback & Loyalty Activation: Turning Stays Into Partnerships. Through hands-on simulations—spotless housekeeping handoffs, accurate billing and real-time feedback capture, reliable internet support, and tailor-made pre-arrival messages—and team-based storytelling workshops, you’ll see how every department collaborates to create loyalty-driving experiences. By the end, you’ll emerge as a true ambassador of Fortis Lifestyle & Hospitality, ready to craft magical guest journeys from first click to fond farewell.