This course helps managers and team leads master the delicate art of addressing mistakes, conflicts, or harmful behavior in the workplace by exploring two complementary approaches: calling out and calling in. Participants will learn what each method means, when to use them, and how each shapes trust, accountability, and team morale. “Calling out” involves publicly confronting behavior that threatens team values or safety, while “calling in” invites private, constructive dialogue aimed at reflection and growth. Through real scenarios and discussion, learners will explore the impact of both strategies on psychological safety and long-term cultural health.
Through the lens of our Strategic Application of Public Confrontation vs Private Coaching lesson, you will explore how to balance courage with empathy—understanding when direct confrontation is necessary and when a quieter, relationship-focused approach is more effective. You will practice framing feedback in ways that challenge actions without undermining dignity, promote change while keeping teams engaged and motivated. By the end, managers will feel confident navigating difficult conversations with clarity and respect—strengthening accountability without sacrificing trust and ultimately creating a culture where open dialogue and shared learning replace silence or blame.