Excellence Every Day immerses new Fortis Lifestyle & Hospitality team members in the essential operational standards, safety protocols, and quality processes that define our guest experience. Through in-depth modules like “Setting the Stage: Housekeeping and Room Preparation Protocols,” “Service Flow Unpacked: F&B SOPs from Order Taking to Table Resetting,” and “First Impressions Matter: Mastering Front Desk Check-In and Guest Welcome,” you’ll discover why consistency and attention to detail are non-negotiable. Interactive walkthroughs, live simulations, and practical demos—from room setup to table service and reception check-in—equip you with the skills to own every nuance of your shift using our “Daily Playbook” of checklists, briefings, and SOPs, while “Protecting Guests and Colleagues: Comprehensive Safety Guidelines” ensures we safeguard our brand reputation at every touchpoint.